Refund policy

Return & Refund Policy

Last updated: July 2026

At HARM, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused, unwashed, and in its original condition.
All original tags and packaging must be attached.
The item must not show signs of wear, damage, perfume, or alterations.
Proof of purchase or your order number is required.

HARM reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or exchanged:

Products damaged by misuse.
Products without original tags or packaging.
Items showing signs of wear or washing.
Gift cards (if applicable).

Exchanges

If you received the wrong size or a defective product, we'll gladly exchange it, subject to stock availability.

If the requested size is unavailable, you may choose another available size or receive a refund.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of receiving it with clear photos so we can resolve the issue as quickly as possible.

Refunds

Once your returned item is received and inspected, we'll notify you of the approval or rejection of your refund.

If approved:

Refunds are processed using the original payment method whenever possible.
Cash on Delivery orders will be refunded via bank transfer, mobile wallet, or another agreed method.
Processing time may vary depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our mistake.

Return Shipping

If the return is due to:

a manufacturing defect,
a damaged item,
or an incorrect product sent by HARM,

we will cover the return shipping cost.

If the return is for any other reason (such as changing your mind or ordering the wrong size), the customer is responsible for the return shipping fees.